Politique de remboursement

Limited Warranty

We take great pride in the quality and craftsmanship of our products and are committed to providing you with an exceptional experience. Each vanity is meticulously inspected before it leaves our facilities to ensure it meets our high standards of excellence.

For your peace of mind, we offer a comprehensive warranty that covers manufacturing defects and craftsmanship for a period of one year from the date of purchase. This warranty applies to the original purchaser and is non-transferable.

Under this warranty, we will, at our discretion, repair or replace any vanity or component found to be defective due to materials or workmanship during the warranty period. Please note that this warranty does not cover any costs related to installation or delivery, normal wear and tear, damage resulting from improper installation, misuse, or neglect.

To benefit from this warranty, kindly retain your original receipt as proof of purchase. If you encounter any issues with your bathroom vanity during the warranty period, please promptly contact us via email at info@vshomesupply.com. We will guide you through the process and ensure your concerns are addressed to your satisfaction.

At VS Home, we are dedicated to your utmost satisfaction, and this warranty is a testament to our commitment to your happiness and confidence in our products. We sincerely hope our bathroom vanities bring you years of joy and functionality, and we are here to assist you should the need arise.

Thank you for being a valued customer, and we look forward to continuing to serve your needs with our premium bathroom vanities.

Damages and issues

VS Home Supply will replace any defective or damaged products that are claimed within 7 days of receipt of the merchandise. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items

We cannot accept returns for any product that has already been installed. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vshomesupply.com.

See below before requesting a return.

1) BATHROOM CABINETS IN ORIGINAL PACKAGING THAT HAVE NOT BEEN OPENED AND SHOW NO SIGN OF VISIBLE DAMAGE TO THE PACKAGING

2) VANITY TOPS IN POPULAR COLORS AND SIZES SINGLE HOLE DRILLING ONLY

PRODUCTS THAT ARE AUTHORIZED TO BE RETURNED WILL BE SUBJECT TO A 25% RESTOCKING CHARGE ON THE TOTAL INVOICE AMOUNT